FAQ

Your Ultimate Guide to Everything Sunsuri Phuket – Explore Our FAQs Below!

Welcome to the Sunsuri Phuket FAQ Page! Discover all the essential details you need for a seamless and serene stay at our hillside sanctuary. We’ve got you covered, whether you’re looking for check-in procedures, the highlights of our international dining, or the best ways to explore the hidden gems of Nai Harn.

Uncover the secrets to a perfect getaway at Sunsuri Phuket right here!

Location & Beach Access

How far is the resort from Nai Harn Beach?
We are located just a short walk (approx. 5–10 minutes) from the beach. We also provide a complimentary shuttle service for guests.

Check-in & Check-out

What time is check-in and check-out?
Standard check-in is at 3:00 PM and check-out is at 12:00 PM.
Do you offer early check-in or late check-out?
This is subject to room availability. We recommend contacting the front desk in advance; additional charges may apply.
Is a security deposit required upon arrival?
Yes, a refundable security deposit (via credit card or cash) is required at check-in for incidental charges.

Transportation

How far is the resort from Phuket International Airport?
The resort is approximately 60–90 minutes from the airport by car depending on traffic.
Does the hotel provide an airport shuttle?
Yes, we offer private airport transfers.
- Private Car (1-2 passengers): Approx. 1,600 THB per way.
- Private Van (3-6 passengers): Approx. 1,800 THB per way.
How to Book: Transfers can be added under “Extra Services” during the booking process or via the “Book Now” portal. Please finalize bookings at least 72 hours in advance.

Facilities & Services

Is high-speed Wi-Fi available?
Complimentary high-speed Wi-Fi is available in all guest rooms and public areas.
What are the opening hours for the swimming pool and gym?
The pool and fitness center are generally open from 7:00 AM to 7:00 PM.
Does the hotel have a Kids’ Club?
Yes, we offer a dedicated Kids’ Club with supervised activities for our younger guests.

Dining

What time is breakfast served?
Breakfast is served daily from 6:30 AM to 10:30 AM at our main restaurant.
Do you cater to specific dietary requirements (Vegan, Gluten-free)?
Yes, our chefs can accommodate most dietary needs. Please inform our staff upon arrival or when making a reservation.

Policies

What is your cancellation policy?
Cancellation policies vary by rate type and season. Please refer to your booking confirmation for specific details.
Are pets allowed at the resort?
Currently, we have a no-pet policy to ensure the comfort of all guests.

Contact Details

Phone: +66 (0) 7633 6400
Email: reserve@sunsuri-phuket.com
Address: 11/5 Moo 1, Rawai, Muang, Phuket 83130, Thailand.